Question 1

How long does it take to set up FREMN?

Accepted Answer

Setup takes 48 hours. No IT involvement is needed. The only requirement is a WhatsApp-enabled number and 45 minutes with a practice manager to complete the intake form. The clinic reviews and approves everything before it goes live.

Question 2

How much does FREMN cost?

Accepted Answer

FREMN offers flat monthly plans priced per clinic. The pilot is completely free with no commitment required. Email contact@fremn.com or visit fremn.com to request current pricing.

Question 3

Does FREMN replace the receptionist?

Accepted Answer

No. FREMN handles routine tasks — answering calls, booking appointments, sending reminders — so receptionists can focus on patients who are physically present. It works alongside existing staff, not instead of them.

Question 4

How much does FREMN reduce no-shows?

Accepted Answer

Clinics using FREMN's WhatsApp reminder flow see a 35–45% reduction in no-shows within the first month. Patients can confirm, reschedule, or cancel directly in WhatsApp, which eliminates most no-shows caused by patients who cannot reach the clinic to change their appointment.

Question 5

Which clinic specialties does FREMN work for?

Accepted Answer

FREMN works for any outpatient clinic — dental, general physician, ENT, dermatology, ophthalmology, orthopedics, pediatrics, physiotherapy, gynecology, cardiology, and more. It has been validated by clinicians at Calcutta Medical College, Tata Medical Center, and Sahid Khudiram Government General Hospital.

Question 6

Which channels does FREMN support?

Accepted Answer

FREMN works on voice (inbound phone calls), WhatsApp, web, and clinic apps. All channels are managed from a single dashboard.

Question 7

Does FREMN work with existing clinic software?

Accepted Answer

FREMN does not require access to existing clinic management software, though integration is available for supported platforms. No new hardware is required. Most clinics run FREMN alongside whatever system they already use.

Question 8

Is FREMN available outside Kolkata?

Accepted Answer

Yes. FREMN is available to any outpatient clinic in India. Setup is fully remote. Current pilot clinics are in Kolkata, Bengaluru, and Chennai.

Question 9

What happens if a patient asks something the AI cannot handle?

Accepted Answer

FREMN escalates complex or sensitive queries to a staff member. Escalation rules are configured during onboarding and can be updated at any time from the clinic dashboard.

Question 10

How do I get started with FREMN?

Accepted Answer

Visit fremn.com and fill out the pilot request form, or email contact@fremn.com. The team will reach out within 48 hours to set up a personalised pilot for your clinic. No commitment is required.

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