Privacy Policy

When you interact with FREMN through our website or services, we may collect the following categories of information:

• Name and contact details (email address, phone number)
• Organization or clinic name and specialty
• Device and browser information for platform optimization
• Interaction logs from supported communication channels

This information is used exclusively to operate, support, and improve the FREMN platform.

When clinics use FREMN, the platform may process communication content exchanged through:

• Voice call interactions handled by the AI receptionist
• WhatsApp messages sent to or from the clinic's FREMN channel
• Website widget conversations initiated by patients

Collected information may be used for the following purposes:

• Operate and deliver platform services reliably
• Respond to pilot demo requests and onboarding inquiries
• Improve platform performance and AI accuracy over time
• Maintain platform security and prevent misuse
• Provide ongoing technical support to clinics using FREMN

Clinics using FREMN remain responsible for all patient communication decisions and the accuracy of information provided through the platform.

We apply appropriate technical and organizational safeguards to protect personal data, including:

• Secure authentication protocols for all system access
• Restricted internal access based on role and necessity
• Cloud infrastructure protection practices aligned with industry standards

These measures are applied to support responsible and secure data handling across the platform.

FREMN may rely on trusted third-party providers for certain platform functions, including:

• Cloud hosting and infrastructure
• Authentication and identity management
• Communication APIs (voice, WhatsApp, web)
• Analytics and performance monitoring tools

These providers maintain their own independent privacy policies and security practices.

Cookies may be used on the FREMN website to:

• Improve overall website performance and load times
• Analyze usage patterns and visitor behaviour
• Maintain session continuity across interactions

Users can disable cookies at any time through their browser settings without affecting core functionality.

Personal data is retained only for as long as is necessary to operate our services and support users effectively. When data is no longer needed, it is securely deleted or anonymized in accordance with applicable standards.

You may exercise the following rights with respect to your personal data at any time:

• Request access to the data we hold about you
• Request correction of any inaccurate information
• Request removal of submitted contact information

To exercise any of these rights, please contact us at:

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or applicable laws. The latest version will always be available on this page.

We encourage you to review this policy periodically. Continued use of the platform constitutes acceptance of any updates.